Associate Account Manager

As an Associate Account Manager, you’ll be responsible for:

Own day-to-day sales process execution and operational support for assigned accounts within the geography/territory, including relationship management, needs identification, quoting assistance, order fulfillment, and issue resolution

Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue

Perform comprehensive order management, including order entry, acknowledgments, verification, tracking/status requests, change orders, expedites, push-outs, re-buys, cancellations, shipping method changes, and drop shipment coordination with Supply Chain

Address open order reports, hold-for-release orders, customer portals, and incoming calls, while managing general customer inquiries

Support quotation entry, RMA entry, and LTA processes for regional accounts through data gathering, coordination, review, and follow-up

Execute sales activities and track progress to support achievement of annual quotas, including receiving and qualifying SDR leads

Collaborate with internal stakeholders to resolve account-specific issues and ensure timely delivery

Maintain CRM accuracy, monitor account health/metrics, and contribute to basic profitability and forecast reporting to support regional P&L visibility

Resolve customer inquiries, complaints, and service requests across assigned and tail accounts in a timely manner, escalating complex or high-impact matters to senior team members

High school diploma or equivalent

Experience in sales support, customer service, account coordination, or a related administrative/sales role preferred

Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment

Proficiency in Microsoft Office Suite and familiarity with ERP systems

Excellent written and verbal communication skills for internal coordination and customer interactions

Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance

Willingness to learn and adapt to sales strategies and account management best practices

Flexibility to adapt to changing priorities in a fast-paced environment