Assoc Application Analyst
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Key skills for this role
Role Overview
The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform (VIP/VisaNet) and the open system based OVN (Open VisaNet) platform.
As a member of the Authorization Operations team, the Associate Systems Analyst you will be part of a team working in a multi-datacenter and multi-processing environment.
You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the VISA brand.
The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role.
In your day-to-day activities, you may also provide activity oversight of any System Specialists who are part of your shift.
Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems.
As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
You will track, update, and resolve all assigned incidents, changes and problem reports in the incident.
Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality.
You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.
The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills and display principal traits of collaboration, communication and demonstrating a passion for our business.
Key Skills for This Role
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Qualifications
- At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are:
- Minimum 3 years of relevant work experience or a Bachelor’s degree.
- Hands-on experience with supporting critical applications based on either:
- IBM TPF or equivalent Real Time Operating Systems
- Open source based distributed systems on Linux, Kubernetes, Kafka
- Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, ServiceNow, CoPilot, ChatGPT, Kubernetes, Kafka, Opera, DB2, ClickHouse/Splunk or Cassandra
- Strong troubleshooting, critical-thinking and incident management skills
- Excellent verbal/written communication, organizational skills; ability to prioritize in a constantly changing workload.
- Strong interpersonal skills and ability to excel as part of a team.
- Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.
- Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.
- Work Hours:
- Alternative Schedule: Two-week rotating schedule of 12-hour shifts, totaling 14 working days per 28 days.
- OT as requested to cover staff shortages and training
- Weekends and over the holiday periods as scheduled
- Shift may be either day-shift or night-shift
- Shift repeats every 2 weeks
- Week 1: Monday, Tuesday, Friday, Saturday and Sunday
- Week 2: Wednesday and Thursday
- Position is considered Essential Staff on Site
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
About Visa
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
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