Assistant Restaurant Manager - H

Handle guest complaints in the dining room or on phone. Is capable of handling irate residents with a friendly/calm attitude.

Schedules periodic food and beverage in-service trainings with staff to ensure correct interpretation of policies and obtain feedback from staff members.

Assists in maintaining budgets and employee records, prepare payroll missing punch sheets, and monitor invoices

Check the quality of deliveries of fresh food and baked goods along with other managers on duty.

Arrange for maintenance and repair of equipment and other services through placement of Worxhub work orders.

Totals receipts and balances against sales, deposit receipts, and lock facility at end of day if on closing shift.

Ensures new products are executed properly and that they are following roll-out.

Ensures product quality and great service.

Shows enthusiasm about guests within the dining room.

Is flexible in dealing with changes/problems (e.g., being short staffed).

Has effectively forecasted dining room needs for staffing.

Shifts priorities and goals as work demands change.

Prioritizes tasks effectively to ensure most important tasks are completed on time.

Delegates and follow-up effectively.

Taking ownership of issues or tasks and also give detail update of the Executive Chef and the rest of the team.

Seeks, listens and responds to resident feedback.

Coaches team on how to exceed resident expectations.

Does not blame others; takes accountability for problems.

Effectively identifies problems through reports and can ideate & execute to resolve the same.

Proficiency in point of sale ( POS -Micros ) software, inventory software, restaurant guest satisfactory tracking software etc.

Assist in planning regular and special holiday event menus, aids activities staff when needed.

Performs other duties as assigned.