Assistant Reservations Manager
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Key skills for this role
About the Role
City Centre Rotana Doha is seeking an Assistant Reservations Manager to join its Revenue team. You will oversee reservation administration, maintain relationships with group leaders, upsell hotel services, and ensure all reservations are confirmed within 24 hours.
Key Skills for This Role
Responsibilities
- Ensure all administration procedures are maintained to hotel and company standards
- Maintain during the reservation process of groups a close relationship with group leaders and co ordinate and finalize all requirements with them
- Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
- Understand the hotel credit policy and ensure it is applied while making group reservations
- Positively contribute to all the sales activities within the hotel and maximize sales opportunities
- Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
- Ensure all reservations and requests are confirmed within 24 hours
Requirements
- Degree in the hospitality field
- Previous experience within the Reservation Department of a hotel
- Excellent written and verbal English communication skills
- Strong interpersonal and negotiation skills
- Computer literacy and previous experience with Opera is highly recommended
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at City Centre Rotana Doha.
Key Responsibilities
- Ensure all administration procedures are maintained to hotel and company standards
- Maintain during the reservation process of groups a close relationship with group leaders and co ordinate and finalize all requirements with them
- Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
- Understand the hotel credit policy and ensure it is applied while making group reservations
- Positively contribute to all the sales activities within the hotel and maximize sales opportunities
- Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
- Ensure all reservations and requests are confirmed within 24 hours
Education, Qualifications & Experiences
- You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel.
- Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential.
- Computer literacy and previous experience with Opera is highly recommended.
Knowledge & Competencies
- Customer driven and with an extremely proactive and focused personality
- Outgoing, charismatic and approachable character
- High level of professionalism with a high degree of impact and influence
- Self motivated with a pro active approach
- Structured and goal oriented work philosophy
- Understanding Hotel Operations
- Teamwork
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Effective Communication
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