indeed
Assistant Reservations Manager
Marriott International
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 4 weeks ago
Reservation ManagementCustomer ServiceCommunication SkillsTeam CollaborationProblem-SolvingTraining and Development
Free
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Reservation ManagementCustomer ServiceCommunication Skills
Role Overview
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservatio
Key Skills for This Role
Reservation ManagementCustomer ServiceCommunication SkillsTeam CollaborationProblem-SolvingTraining and Development
Full Job Posting
Position Summary
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservatio
Responsibilities
- Oversee accuracy of room blocks, reservations, and group market codes
- Communicate company values and/or culture to new employees
- Review and implement new Reservations procedures
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
Preferred Qualifications
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
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