indeed
Agent-Reservations
Marriott International
Baladiyat ad Dawhah, QAT
Full-time
Onsite
Discovered Today
Room reservations processingReservations systemTelephone customer serviceGuest relationsHotel services and room knowledgeReservation sales techniques
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Room reservations processingReservations systemTelephone customer service
Role Overview
Job category: Reservations.
Position type: Non-Management.
Job location: Ras Abu Abboud Street, Doha, Qatar.
Schedule: Full Time.
Located remotely: No.
Key Skills for This Role
Room reservations processingReservations systemTelephone customer serviceGuest relationsHotel services and room knowledgeReservation sales techniques
Full Job Posting
Position Information
Job category: Reservations.
Position type: Non-Management.
Job location: Ras Abu Abboud Street, Doha, Qatar.
Schedule: Full Time.
Located remotely: No.
Funciones principales
- Procesar todas las reservaciones de habitaciones, solicitudes, cambios y cancelaciones recibidos por teléfono, fax o correo.
- Identificar las necesidades de los huéspedes y determinar el tipo de habitación adecuado.
- Verificar la disponibilidad de habitaciones y tarifas.
- Explicar las políticas de garantía, tarifas especiales y cancelación.
- Atender y documentar solicitudes especiales.
- Responder preguntas sobre las instalaciones, servicios y alojamiento.
- Aplicar técnicas de venta para maximizar los ingresos.
- Ingresar y consultar datos en el sistema de reservaciones.
- Introducir correctamente códigos y tarifas para tipos especiales de reservaciones.
- Seguir los procedimientos de escalamiento al gestionar inquietudes de los huéspedes.
Aptitudes deseables
- No se requiere experiencia laboral afín.
- No se requiere experiencia como supervisor.
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