Assistant Operations Manager

• Serve as a primary operational point of contact for tenant inquiries, concerns, and service requests.
• Assist with new tenant onboarding and orientation to ensure seamless integration into the property.
• Build and maintain positive relationships with tenants, local municipalities, first responders, utility providers, and external business partners.
• Act as a liaison with local police, fire departments, and utility companies to support property operations and emergency preparedness.

• Prepare operational reports, analyses, and project updates as requested by leadership.
• Maintain accurate documentation for compliance programs, including the Hazard Communication Program and other legally required records.
• Conduct periodic operational audits, including evening and weekend inspections, to ensure vendors and service providers are meeting performance expectations.
• Support continuous improvement initiatives and assist leadership with special projects and other duties as assigned.

• Bachelor's degree in Business Administration, Facilities Management, Construction Management, Real Estate, Engineering, or a related field preferred.
• Minimum of 3-5 years of progressive experience in shopping center management, commercial property operations, facilities management, or a related field preferred.
• Experience working in retail, mixed-use, or high-traffic commercial environments is strongly preferred.

• Strong knowledge of commercial property operations, building systems, and facility management principles.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to build relationships and collaborate effectively with tenants, vendors, contractors, and internal stakeholders.
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proven leadership capabilities with prior supervisory experience preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other property management software platforms.
• Ability to exercise sound judgment and make effective decisions under pressure.

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to regularly walk the property, including interior and exterior common areas, rooftops, parking areas, and mechanical spaces.
• Ability to stand, bend, stoop, reach, climb, and navigate uneven surfaces for extended periods.
• Manual dexterity sufficient to operate tools, equipment, and computer systems.
• Ability to communicate effectively in person, by telephone, and electronically.
• Vision sufficient to operate computers, review documents, and perform property inspections.
• Ability to frequently push, pull, and lift up to 40 pounds and occasionally lift 75 pounds or more.
• Availability to work evenings, weekends, holidays, and respond to after-hours emergencies as business needs dictate.

This job description is not all inclusive.

Other duties and responsibilities may be required.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer.