Assistant Operations Manager
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Key skills for this role
About the Role
Meydan Free Zone is hiring an Assistant Manager - Client Servicing to support daily operational activities for business licensing and visa processing. The role requires 4-6 years of operations management experience, Six Sigma certification preferred, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Support end to end operations for business licensing and UAE residence visa processing, ensuring accuracy, timeliness, and compliance
- Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks
- Coordinate with internal departments and external stakeholders for smooth processing
- Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies
- Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations
- Track KPIs and operational metrics; recommend corrective actions based on trend analysis
- Prepare accurate and timely operational reports covering volumes, TAT, compliance, rework rates, and productivity
- Design and deliver structured onboarding and refresher training programs for operations staff
- Conduct process briefings, quality clinics, and coaching sessions to uplift team capability
- Ensure adherence to Free Zone regulations, GDRFA requirements, and internal policies
- Support escalation handling and resolution of complex cases to ensure high customer satisfaction
Requirements
- Bachelor's degree in Business Administration, Education, Law, or related field
- 4–6 years of experience in operations management or process improvement in a fast paced, high volume transaction environment
- Demonstrated track record of driving operational efficiency and process optimization
- Experience in reporting, data analysis, and performance management
- Six Sigma certification (Green Belt or higher preferred)
- Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage)
- Fluency in English and Arabic
Full Job Posting
Company Overview
- Meydan Free Zone offers entrepreneurs and start up businesses the opportunity to set up and run their own businesses in Dubai.
- We provide access to exceptional talent, entrepreneur expertise, and a wide range of start up support services.
Key Accountabilities
- Support end to end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance.
- Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks.
- Coordinate with internal departments and external stakeholders (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities).
- Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies.
- Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations.
- Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.
- Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity.
- Design and deliver structured onboarding and refresher training programs for operations staff.
- Conduct process briefings, quality clinics, and coaching sessions to uplift team capability.
- Ensure adherence to Free Zone regulations, Third Party Authorities, GDRFA requirements, and internal policies.
- Conduct internal audits and quality checks; implement corrective and preventive actions.
- Support escalation handling and resolution of complex cases to ensure high customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Education, Law, or related field.
- 4–6 years of experience in operations management or process improvement within a fast paced, high volume transaction environment.
- Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements.
- Experience in reporting, data analysis, and performance management.
- Six Sigma certification (Green Belt or higher preferred).
- Experience in call center or contact center operations/management is a strong advantage.
- Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage).
- Excellent analytical and problem solving skills.
- Strong reporting and presentation skills.
- Training and facilitation skills.
- High attention to detail and strong compliance orientation.
- Ability to manage multiple priorities in a fast paced, regulated environment.
Language Skills
- English.
- Any other language is desirable.
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