Assistant Operations Manager
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Key skills for this role
About the Role
Calo is seeking an Assistant Operations Manager to oversee kitchen production, dispatch, and logistics operations in Dubai. The role ensures operational excellence, quality, food safety, and customer satisfaction while leading frontline teams and driving continuous improvement.
Key Skills for This Role
Responsibilities
- Oversee daily execution of kitchen production, dispatch, and logistics operations
- Monitor operational KPIs including productivity, order accuracy, and waste
- Ensure compliance with food safety, hygiene, and regulatory requirements
- Lead, coach, and develop frontline teams
- Manage operational expenses and support budget targets
- Drive continuous improvement initiatives
Requirements
- Experience in operations management, preferably in food production or logistics
- Knowledge of food safety standards and HACCP
- Strong leadership and people management skills
- Ability to analyze operational data and drive improvements
- Experience with budget management and cost control
Full Job Posting
Role Overview
- The Assistant Operations Manager is responsible for overseeing the day to day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellence across quality, food safety, speed, cost efficiency, and customer satisfaction.
Key Responsibilities
- Oversee daily execution of kitchen production, dispatch, and logistics operations
- Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints
- Ensure Standard Operating Procedures (SOPs) are consistently followed
- Allocate manpower effectively based on production forecasts
- Identify operational bottlenecks and implement process improvements
- Ensure compliance with food safety, hygiene, and regulatory requirements
- Act as key stakeholder in maintaining HACCP standards
- Support internal and external food safety audits
- Investigate operational incidents and implement preventive actions
- Support achievement of operational budget targets
- Monitor operational expenses, labor productivity, food waste, and packaging waste
- Lead, coach, and develop frontline teams
Success Measures
- Operational efficiency and productivity
- Food quality consistency
- Order accuracy
- On time dispatch and delivery readiness
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