Assistant Manager - Total Facilities Management
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Key skills for this role
About the Role
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &.
Key Skills for This Role
Responsibilities
- Assist and support the Facilities Manager in managing day to day operational management for all FM services
- Oversee maintenance activities, coordination with vendors and contractors, housekeeping and soft services
- Ensure FM services are delivered as per sold solution manpower resources and within budget
- Manage project service delivery performance and ensure SLA/KPI compliance
- Prepare monthly reports with operational data to support review of financial performance
- Liaise with clients and customers to ensure highest standards are achieved
Requirements
- Experience in facilities management hard services
- Ability to manage day to day operational management of FM services
- Knowledge of SLA/KPI compliance and contract service delivery
- Experience in vendor and contractor coordination
Full Job Posting
Scope
- Assistant Manager Facilities Management Hard Services role is responsible for assisting and supporting the Facilities Manager/clients in managing day to day operational management for all FM services.
- Ensures facility is fully maintained, functional and safe for building users, including overseeing maintenance activities, coordination with vendors and contractors, housekeeping and soft services.
Financial
- Assist to prepare a monthly report with operational data to support review of financial performance of the contract.
- Ensure FM services are delivered as per sold solution manpower resources only.
- Explore further business opportunities with the client; manage team structure and develop it as required.
- Identify and record continuous improvement initiatives process improvement or cost improvement.
- Manage project service delivery performance and ensure SLA/KPI’s are complying.
- Add value to client’s business by presenting initiatives that drive down costs or complement objectives.
- Delivery of FM services in line with agreed contractual SLA/KPI’s to ensure no penalties and deduction.
Customer
- Work with team to devise and conduct induction and continuation training for new staff.
- Responsible for planning of all transport/accommodation requirements in advance of contract start date.
- Ensure all service level agreements within contract scope of works are maintained.
- Procurement of materials/services/projects in close coordination with procurement team.
- Management of Specialist Services contractors/vendors within TG scope or as managing agent.
- Ensure all contract staff sickness, absence, and holidays are reported adhering to company policies.
- Liaise with clients and customers regularly to ensure highest standards are achieved.
- Develop excellent working relationships with client at equivalent level and hold regular client meetings.
- Undertake site visits to view staff performance and discuss/resolve issues raised by client.
Process
- Managing Contract Service Delivery as per best industry practices, international FM standards and compliance to local statutory guidelines.
- Project planning from Mobilization stage to demobilization of contracts.
- Order project equipment and machinery.
- Regular communication meeting with clients.
- Contract staff induction and continuous training on best industry practices and established SOP’s.
- Monitor and visit contract teams at regular intervals.
- Monthly review of account with Line Manager.
- Monitor resource utilization to ensure right number and talent are available.
- Work with other Managers, attend client meetings, assist Facility/Account Managers in pricing for proposals.
- Responsible for preparation of monthly staff meetings and daily/weekly briefings.
- Responsible for carrying out monthly site visits and providing feedback.
- Create and monitor assigned contract SLA’s and ensure alignment to service delivery and client expectations.
Innovation
- Execute energy management projects on the contract by identifying opportunities for improvement.
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