Assistant Manager - In Room Dining (IRD)
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Key skills for this role
About the Role
Raffles Hotels & Resorts seeks an Assistant In-Room Dining Manager for Raffles Hotel Jeddah. The role oversees in-room dining operations, ensuring guest satisfaction with service, order taking, delivery, and menu knowledge.
Key Skills for This Role
Responsibilities
- Oversee the operations and the in room dining experience for all guests, ensuring guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
- Act as liaison between servers, guests, and kitchen
- Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies
- Oversee guest selection and ensure proper placement and distribution
- Responsible for Shift staffing and table dressing area
- Supervise tabletop presentation for meal service
- Floor presence during shift, greeting and interaction with guests
- Prepare shift schedules according to Hotel occupancy and special functions
- Handle and resolve constructive guest feedback
- Complete menu knowledge
Requirements
- Excellent customer service skills
- Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
- Clear & concise written and verbal communication skills in English
- Proficient in Microsoft Office, namely Word and Excel
- Excellent organizational, interpersonal and administrative skills and excellent attention to detail
- Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations
Full Job Posting
Company Description
- Located adjacent to the residential tower, expert service and world class luxury combine in the Raffles Hotel Jeddah.
- Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
- The Assistant In Room Dining Manager oversees the operations and the in room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Act as liaison between servers, guests, and kitchen.
- Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies.
- Oversee guest selection and ensure proper placement and distribution.
- Responsible for Shift staffing and table dressing area.
- Supervise tabletop presentation for meal service.
- Floor presence during shift, greeting and interaction with guests.
- Prepare shift schedules according to Hotel occupancy and special functions.
- Handle and resolve constructive guest feedback.
- Complete menu knowledge.
Qualifications
- Excellent customer service skills are required.
- Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment.
- Clear & concise written and verbal communication skills in English are required.
- Must be proficient in Microsoft Office, namely Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
- Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
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