Assistant Manager - Ecommerce Operations (North India) (Third Party)

Position Summary

Reporting and Coverage

• Reports to the Manager - D2C eCommerce Warehousing & Delivery Operations.
• Location is Luhari, Gurgaon, with coverage across North India operations, marketplaces, and the warehouse network.

Marketplace and Fulfilment

• Manage marketplace operations across Myntra, Flipkart, Amazon, and other eCommerce channels.
• Drive fulfilment performance, seller metrics, warehouse service levels, and marketplace scorecard adherence.
• Resolve escalations involving customer experience, dispatch, returns, claims, and marketplace health.

SJIT and Warehouse Operations

• Own SJIT planning, inventory allocation, dispatch preparedness, and execution governance.
• Support warehouse SOP adherence across forward, return, and exception processes.
• Drive inventory movement planning, stock transfers, warehouse readiness, and transition activities.
• Coordinate with 3PL and internal teams on inwards, outbound, returns, and stock transfers.

SPF and Claims Governance

• Manage SPF claim validation, video or image evidence, claim tracking, and recovery governance.
• Ensure compliance with marketplace SPF policies, TATs, documentation, and rejection-prevention controls.
• Drive corrective actions for tag loop errors, QC misses, evidence gaps, and tracker hygiene issues.

Compliance and Expansion

• Support APOB documentation, address mapping, NOC follow-up, and warehouse registration readiness.
• Support go-live preparation for new facilities, operational flows, and marketplace expansion initiatives.

Analytics and Improvement

• Prepare operational updates, dashboards, claim trackers, and performance summaries for business reviews.
• Analyze fulfilment, returns, QC, claims, inventory movement, and warehouse performance trends.
• Drive scalable solutions across OMS, WMS, marketplace integrations, and tracker automation.

Stakeholder Management

• Coordinate with marketplace, warehouse, 3PL, logistics, category, planning, merchandising, commercial, finance, technology, compliance, and vendor stakeholders.

Required Experience

• 4–7 years of experience in eCommerce supply chain, marketplace operations, warehousing, or fulfilment operations.
• Strong understanding of marketplace fulfilment, inventory, claims, returns, and logistics processes.
• Hands-on experience with Excel trackers, operational dashboards, and structured performance reporting.
• Strong stakeholder management and ownership of escalations, transitions, and cross-functional projects.

Preferred Capabilities

• Working knowledge of OMS or WMS workflows and marketplace integration dependencies.
• Experience with SPF or claim recovery, returns governance, and video or evidence compliance.
• Ability to work in high-volume environments with attention to TAT, audit readiness, and process discipline.
• Comfort preparing leadership-ready summaries, project updates, and actionable trackers.