Assistant manager - Client Service (UAE National)

Overview

Organization Unit Purpose

• The client services team in corporate banking, supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements.
• This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.
• The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters.
• The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.
• The team is responsible to ensure the following
• :
• Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
• Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
• Ensuring client static and dynamic information is updated efficiently across all data users efficiently. This includes but is not limited to consumption of data points for compliance and regulatory information
• Assist the Coverage team with all day to day operational matters, enabling them to focus on direct revenue generating business activities. This include but are not limited to VAT \\ Account statements, tracking of payments, referrals management, resolutions to client issues, collaboration with channels \\ other units to support clients.
• Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements.
• Support the BU in collating documentation and resolving all queries, issues with the coverage team.
• Communicate with client via email/phone and provide support for managing payments and account maintenance related inquiries and requests.