Assistant IT
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Key skills for this role
About the Role
Support IT policies, execute operations, manage hardware, resolve incidents, and provide user support with strong communication and adaptability skills.
Key Skills for This Role
Full Job Posting
Overview
- Supporting in the implementation of IT policies & procedures and ensuring adherence;
- Executing IT operations processes for core services, as planned;
- Supporting in planning, implementing & managing hardware infrastructure;
- Identifying, remediating and resolving all operational incidents, within established service levels, with the consent of seniors;
- Resolving problems to have permanent resolutions to technical issues;
- Supporting in end user communication and support, during major outages, changes and maintenance;
- Proactively performing as service desk, providing first and second level support involving application, network and desktop support;
- Supporting in the implementation of IT policies & procedures and ensuring adherence;
- Executing IT operations processes for core services, as planned;
- Supporting in planning, implementing & managing hardware infrastructure;
- Identifying, remediating and resolving all operational incidents, within established service levels, with the consent of seniors;
- Resolving problems to have permanent resolutions to technical issues;
- Supporting in end user communication and support, during major outages, changes and maintenance;
- Proactively performing as service desk, providing first and second level support involving application, network and desktop support;
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