Assistant IT Manager
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Key skills for this role
About the Role
Minor Hotels is looking for an Assistant IT Manager at Banana Island Resort Doha by Anantara. The role supports the IT Manager in overseeing hotel technology operations, ensuring reliability, security, and efficiency of infrastructure and guest-facing systems.
Key Skills for This Role
Responsibilities
- Assist in the planning, implementation, and maintenance of the hotel’s IT infrastructure, including networks, servers, hardware, and software systems
- Support critical hotel systems such as Property Management System (e.g., Opera), Point of Sale systems (e.g., MICROS), Key card access systems, IP telephony and voicemail, CCTV and surveillance, Guest Wi Fi and HSIA platforms
- Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained
- Provide day to day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity
- Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades
- Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures
- Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories
- Research and recommend technology solutions to improve operational efficiency and enhance the guest experience
- Ensure compliance with local data protection laws, industry regulations, and internal IT standards
- Participate in a 24/7 support rotation or on call schedule for critical system issues and emergencies
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 3–5+ years of experience in IT management, preferably in hospitality
- Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems)
- Proven experience managing networks, servers, Windows environments, and cloud services
- Solid understanding of cybersecurity, data protection laws, and disaster recovery planning
- Strong leadership, communication, and project management skills
- Ability to manage vendors, budgets, and strategic IT initiatives
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
- The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest facing technologies.
Key Responsibilities
- Assist in the planning, implementation, and maintenance of the hotel’s IT infrastructure, including networks, servers, hardware, and software systems.
- Support critical hotel systems such as: Property Management System (e.g., Opera), Point of Sale systems (e.g., MICROS), Key card access systems, IP telephony and voicemail, CCTV and surveillance, Guest Wi Fi and HSIA platforms.
- Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
- Provide day to day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
- Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
- Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
- Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
- Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
- Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
- Participate in a 24/7 support rotation or on call schedule for critical system issues and emergencies.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5+ years of experience in IT management, preferably in hospitality.
- Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
- Proven experience managing networks, servers, Windows environments, and cloud services.
- Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
- Strong leadership, communication, and project management skills.
- Ability to manage vendors, budgets, and strategic IT initiatives.
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