Assistant Guest Relations Manager
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Key skills for this role
Role Overview
The Assistant Guest Relations Manager supports the guest experience across TAPASAKE's restaurant, pool, and Sky Lounge from reservation through departure.
Key Skills for This Role
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About the Employer
Sunset Hospitality Group is a multinational lifestyle hospitality group operating hotels, restaurants, beach clubs, nightclubs, fitness centers, and other properties.
The group operates 111 properties across 26 countries.
TAPASAKE is a Japanese-led dining concept with Mediterranean influence at One Za'abeel, including a restaurant, suspended infinity pool, and Sky Lounge.
Role Overview
The Assistant Guest Relations Manager supports the guest experience across TAPASAKE's restaurant, pool, and Sky Lounge from reservation through departure.
Key Responsibilities
- Support reservations and table or cabana allocation across the restaurant, pool, and Sky Lounge.
- Build relationships with VIP guests, regular guests, and key contacts to drive repeat visits.
- Host VIP arrivals and ensure a seamless handover to service teams.
- Maintain the guest database or CRM, including preferences, spend history, and special occasions.
- Coordinate guest lists with promoters, hosts, and marketing for key nights and events.
- Resolve guest feedback and service issues promptly and diplomatically.
- Coordinate VIP guest flow with floor, bar, and kitchen management.
- Support recruitment, training, and coaching of the Guest Relations and Host team.
Ideal Candidate
- At least 2-3 years of experience in Guest Relations, VIP Hosting, or a similar guest-facing role is required.
- Experience in luxury restaurants, beach or pool clubs, or 5-star hospitality is required; new-opening experience is advantageous.
- A strong network within Dubai's hospitality or nightlife scene is preferred.
- Excellent interpersonal and relationship-building skills with a discreet, polished manner are required.
- Proficiency with reservation and CRM systems is required.
- Strong problem-solving skills under pressure during high-volume periods are required.
- Fluent English is required; Arabic, French, Russian, or Japanese is advantageous.
- Flexibility to work evenings, weekends, and public holidays is required.
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