Assistant Front Office Manager
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Key skills for this role
Role Overview
Support daily front office operations, lead the team and ensure exceptional guest experiences.
The role is based in a luxury hotel or resort environment.
Key Skills for This Role
Full Job Posting
Role Overview
Support daily front office operations, lead the team and ensure exceptional guest experiences.
The role is based in a luxury hotel or resort environment.
Requirements
- Two to three years of front office supervisory or management experience in a luxury hotel or resort is required.
- Fluency in Arabic and English is required.
- Strong leadership, communication and guest-handling skills are required.
- Knowledge of Opera and Marriott Experience is required.
Key Responsibilities
- Support and oversee daily front office operations.
- Lead and coach the team to deliver excellent guest service.
- Handle guest concerns and service recovery effectively.
- Manage VIP arrivals, room allocations and daily operational requirements.
- Ensure brand standards and front office procedures are consistently followed.
- Drive guest satisfaction, upselling and Marriott Bonvoy recognition.
Employment Details
- The job is full-time.
Work Location
- Work is performed in person.
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