Assistant Executive Housekeeper
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Key skills for this role
About the Role
We are seeking an Assistant Executive Housekeeper to assist in managing the Housekeeping Department at a luxury hotel. You will oversee cleaning and maintenance operations, supervise staff, and ensure the highest standards of cleanliness.
Key Skills for This Role
Responsibilities
- Supervise Housekeeping Department Staff to ensure prompt and courteous service and adherence to hotel standards
- Assign duties and special projects to Room Attendants / Public Area Cleaners and follow up on progress
- Check rooms randomly, especially VIP and repeated guests, and coordinate special requests
- Inspect Floors / Public Areas to ensure cleanliness and maintenance; verify work of outside contractors
- Participate in recruitment of new staff by screening and interviewing applicants
- Identify department training needs, develop training plan, and implement training
- Control usage of amenities and cleaning supplies to ensure compliance to budget
- Handle comments and requests from guests and other departments
- Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures
- Assist Executive Housekeeper in preparation of annual manning guide, CAPEX budget, and departmental budget
Requirements
- 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
- Operational knowledge of housekeeping equipment and machines
- Knowledge of cleaning techniques, products, equipment, and chemicals
- Knowledge of housekeeping procedures and standards
- Knowledge of Opera PMS
- Microsoft Office Applications proficiency
- Excellent communication and interpersonal skills
- Strong management skills and ability to inspire others
Full Job Posting
Description
- The incumbent is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. In the absence of the Executive Housekeeper, they ar
Key Responsibilities
- Supervise Housekeeping Department Staff to ensure prompt and courteous service and adherence to hotel standards.
- Assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on progress and keep Executive Housekeeper informed.
- Check rooms randomly, especially VIP, VVIP and Repeated Guests, and coordinate special requests.
- Inspect Floors / Public Areas to ensure cleanliness and maintenance; verify work of outside contractors.
- Participate in recruitment of new staff by screening and interviewing applicants.
- Identify department training needs, develop training plan and get approval before implementation.
- Keep Housekeeping Staff informed on daily operational activities.
- Anticipate and maintain all equipment and supplies; control usage of amenities and cleaning supplies to ensure budget compliance.
- Handle comments and requests from guests and other departments.
- Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures.
- Participate in housekeeping projects such as general cleaning, scheduling, inspections, records keeping.
- Assist Executive Housekeeper in preparation of annual manning guide, CAPEX budget and departmental budget.
Skills, Knowledge and Expertise
- 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel.
- Operational knowledge of housekeeping equipment and machines, including washing machine, dry cleaner, pressing machine.
- Knowledge on how to clean different fabric materials.
- Knowledge of chemicals.
- Knowledge and Skills on Cleaning techniques.
- Knowledge on cleaning products, equipment and machine.
- Knowledge on housekeeping procedures and standards.
- Knowledge of Opera PMS.
- Microsoft Office Applications.
- People Oriented.
- Passionate for European luxury.
- Entrepreneurial.
About Kempinski
- Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality.
- Kempinski is synonymous with distinctive luxury.
- Located in many of the world's most well known cities and resorts.
- For leisure and business guests alike, Kempinski is the first choice for the discerning individual.
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