Assistant Director of Operations

Salary Package

• Up to USD 5,800 per month

Job Overview

Key Responsibilities

• Lead and oversee day-to-day operations across multiple ultra-luxury events and banqueting functions
• Manage, mentor, and develop a team of approximately 75 operational staff across different functions
• Ensure seamless coordination between all departments including service, culinary, logistics, and event production
• Maintain the highest standards of service excellence, particularly for VIP, royal, and high-net-worth clientele
• Act as a senior operational authority on-site, ensuring smooth execution of all events from planning through to completion
• Implement and uphold operational SOPs, ensuring consistency and efficiency across all events
• Drive innovative, creative solutions to enhance guest experience and operational performance
• Lead by example with a firm but fair management approach, ensuring accountability and team discipline
• Oversee workforce planning, rostering, and deployment to ensure optimal coverage for large-scale events
• Manage real-time problem-solving during events, ensuring swift resolution of operational challenges
• Collaborate closely with senior leadership to align operational execution with strategic business goals
• Monitor performance standards and continuously improve service delivery through training and feedback

Qualifications & Requirements

• Extensive experience in ultra-luxury events, banqueting, or high-end hospitality operations
• Proven track record in a senior operational leadership role managing large teams (50+ staff minimum)
• Strong, confident, and independent leadership style with the ability to command respect and drive performance
• Demonstrated ability to manage complex, high-volume operations in fast-paced, high-pressure environments
• Creative and “out-of-the-box” thinker with strong problem-solving capabilities
• Deep understanding of luxury service standards, VIP protocols, and high-profile guest expectations
• Experience working in the GCC, preferably within Saudi Arabia or similar luxury-driven markets
• Excellent communication, organizational, and people management skills
• Strong presence with the ability to lead both operational teams and interact with elite clientele when required
• Flexibility to work demanding schedules including evenings, weekends, and large-scale event operations