Assistant Chief Concierge
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Key skills for this role
About the Role
Minor Hotels is hiring an Assistant Chief Concierge for Banana Island Resort Doha by Anantara. The role oversees daily concierge operations, coaches a team, and ensures exceptional guest service.
Key Skills for This Role
Responsibilities
- Overlook the daily operations of the whole Concierge department
- Coach, lead, guide and direct the efforts of the team of Concierge Agents
- Approve and adjust schedules as required based on business volume forecasts
- Provide feedback, seize training and coaching opportunities with Colleagues
- Support training initiatives and provide a training role as required
- Ensure team is knowledgeable about hotel facilities, activities, promotions and happenings in hotel/city
- Act as ambassador of hotel and provide assistance to variety of requests
- Maintain network of service providers for efficient conduct in coordinating guest requirements
- Ensure availability of printed materials such as brochures, city maps, etc.
- Manage facilitation of guest requests relating to dining, shows, recreation, tours, transport, etc.
- Respond to queries positively
- Follow through all endorsements at the concierge and ensure completion
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results oriented with ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Fluency in English, secondary language preferred
- Member of Les Clefs D'Or
- Minimum 1 year previous proven Supervisory position or equivalent in customer service industry
- Ability to handle a multitude of tasks and Guest requests
- Computer proficiency in Windows environment (Word, Excel, PowerPoint)
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- As an Assistant Concierge Manager, your role is to execute the Service Promise to our Guests through proper training and the Brands' Service Essentials.
- Your role is to make what seems to be impossible and unusual happen!
Responsibilities
- Overlook the daily operations of the whole Concierge department.
- Coach, lead, guide and direct the efforts of the team of Concierge Agents.
- Approve and adjust schedules as required based on business volume forecasts.
- Provide feedback, seizes training and coaching opportunities with Colleagues.
- Support training initiatives and provides a training role as required.
- Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
- Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
- Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
- Respond to queries positively.
- Follow through all endorsements at the concierge and ensure completion.
Qualifications
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results oriented with the ability to be flexible and work well under pressure.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Member of Les Clefs D'Or.
- Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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