Assistant Boutique Manager
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Key skills for this role
About the Role
MAIN PURPOSE The Assistant Boutique Manager will manage the boutique team to: Assisting the boutique manager in all areas of daily, monthly and periodically business operations,.
Key Skills for This Role
Responsibilities
- Assist the Boutique Manager in daily, monthly, and periodic business operations
- Achieve qualitative and quantitative sales targets and ensure high quality after sales service
- Develop client relationships and maintain a high level of client experience
- Manage product rotation and ensure accurate stock take
- Monitor after sales service and assist team in client communication
- Ensure compliance with procedures, legal, fiscal, and customs regulations
- Assist in team development, coaching, and scheduling
- Conduct role plays and provide constructive feedback to team
- Report sales and action plans to Boutique Manager
- Ensure service excellence and handle client complaints
Requirements
- Experience in retail management or assistant management in luxury retail
- Strong sales and client relationship skills
- Ability to manage team performance and development
- Knowledge of inventory management and stock control
- Excellent communication and reporting skills
Full Job Posting
Main Purpose
- The Assistant Boutique Manager will manage the boutique team to assist the boutique manager in all areas of daily, monthly and periodically business operations, learning activities and CRM activities.
- Ensure Operational and Audit guidelines are followed and implemented properly in the boutique.
- Achieve qualitative and quantitative sales targets and ensure a constant great quality of after sales service.
- Develop client relationship of the boutique and maintain a high level of client experience.
- Achieve Boutique KPIs defined by the Boutique Manager and Head of Sales.
- Be an ambassador of Vacheron Constantin in and outside the boutique.
Key Responsibilities
- Store Operation Management: Strong and consistent involvement to ensure all compliance and guidelines are followed by the team.
- Manage product rotation, and ensure accurate stock take as per Richemont processes.
- Weekly follow up with the Boutique Manager of stock replenishments, active order requests and aftersales services cases.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing.
- Monitoring the After Sales Service: assist the team in handling the communication with the clients and ICS, helping in finding the solutions in proactive manner.
- Financial Control and Cash Registry: Compliance with procedures, legal, fiscal and customs regulations.
- Cash registry controls.
- Proactively suggest modifications to commission scheme, if need be, to ensure maximum retail staff retention.
- Sales: Meet and overachieve the VC boutique monthly targets in accordance with brand retail strategy.
- Achieve Boutique KPIs defined by the Boutique Manager, monthly.
- Build a anti fragile strategy with Boutique Manager.
- Store Appearance Management: Ensure an excellent boutique experience and environment.
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