Area Manager – Retail Operations
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Key skills for this role
Role Overview
Oversee the performance and day-to-day operations of multiple stores across the UAE.
Drive sales and profitability, operational excellence, brand standards, and development of high-performing retail teams.
Key Skills for This Role
Full Job Posting
About the Role
Oversee the performance and day-to-day operations of multiple stores across the UAE.
Drive sales and profitability, operational excellence, brand standards, and development of high-performing retail teams.
Retail Operations
- Oversee daily operations and performance across multiple stores.
- Implement SOPs, policies, procedures, and brand standards.
- Conduct store visits and operational audits and implement corrective actions.
- Maintain customer service, visual merchandising, cleanliness, and presentation standards.
- Monitor operational costs and improve productivity and efficiency.
Sales and Business Performance
- Drive monthly, quarterly, and annual sales and profitability targets.
- Monitor turnover, productivity, shrinkage, and other retail KPIs.
- Analyze store performance and create action plans for underperforming locations.
- Identify opportunities to improve sales, traffic, conversion, and profitability.
- Prepare performance reports and present insights to senior management.
People Management
- Lead, coach, and develop Store Managers.
- Monitor productivity and staffing levels across stores.
- Support recruitment, onboarding, succession planning, and performance management.
- Identify training needs and coordinate with HR and Learning and Development.
- Build an accountable culture focused on service and continuous improvement.
Inventory and Loss Prevention
- Monitor stock availability, accuracy, transfers, replenishment, and slow-moving inventory.
- Implement stock control, cash handling, and loss-prevention procedures.
- Coordinate with Supply Chain, Merchandising, Finance, and store teams on operational issues.
- Ensure compliance with audit and security requirements.
Customer Experience and Projects
- Ensure a consistent customer experience and implementation of visual merchandising guidelines.
- Monitor feedback and resolve escalated customer issues.
- Support store openings, relocations, renovations, and closures.
- Coordinate operational readiness across internal teams and mall management.
Requirements
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
- At least 4–5 years of retail experience with significant multi-store management experience.
- English and Arabic language capability is required.
- UAE driving licence is mandatory.
- UAE/GCC retail experience is highly preferred.
- Store openings and mall operations experience is advantageous.
- Five years of FMCG or food production experience is separately listed as required.
Compensation
- Pay is up to AED 6,000 per month.
- The package includes benefits and performance-based incentives.
Work Location
- Work location is in person.
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