Area Manager

BUSINESS INTRODUCTION Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions.

With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries.

Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.

We believe in making Great Moments for Everyone, Every day.

JOB TITLE Area Manager | MAF Retail | Head Office UAE ROLE SUMMARY The Area Manager provides accountable leadership across a defined group of stores, ensuring that Store Managers and their teams deliver consistent commercial performance, operational excellence and superior customer experience.

The role holder owns area-level P&L delivery, drives sales, margin, waste and cost performance, and ensures disciplined execution of merchandising standards with a strong focus on product freshness, availability, hygiene, food safety and service quality.

ROLE PROFILE

• Lead, coach and hold Store Managers accountable for area priorities, balanced scorecard targets and execution standards.
• Translate country and division plans into clear store actions covering commercial, operational, people and customer priorities.
• Maintain leadership visibility through store visits, performance reviews and timely follow-up on gaps and risks.
• Build a culture of ownership, compliance, collaboration and continuous improvement across the area.
• Own area P&L delivery, including sales, margin, waste, shrinkage, staff cost, operating expenses and profitability.
• Ensure stores execute merchandising, promotions, assortment, availability, inventory and display standards.
• Drive freshness across fresh food and short-life categories through rotation, date-code control, replenishment discipline and waste reduction.
• Use commercial, stock, margin, shrinkage and customer data to identify gaps and agree corrective actions.

• Bachelor’s degree in Business, Management, Retail Management or a related field.
• Minimum 8 years of retail experience, including at least 3 years in a senior store, area or multi-site leadership role.
• Proven experience managing store performance, people leadership, P&L accountability, customer service and operational standards.
• Build Store Manager capability through clear objectives, regular coaching, feedback and performance conversations.
• Drive engagement and motivation by ensuring frontliners are listened to, supported and followed up with action.
• Manage performance and PIPs appropriately, with clear expectations, documentation, timelines and close coaching.

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.