Area Manager
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Key skills for this role
Role Overview
Lead a defined group of retail stores and hold Store Managers accountable for consistent commercial performance, operational excellence, and customer experience.
Own area-level P&L delivery and performance across sales, margin, waste, cost, profitability, service quality, freshness, availability, hygiene, and food safety.
Key Skills for This Role
Full Job Posting
Role Summary
Lead a defined group of retail stores and hold Store Managers accountable for consistent commercial performance, operational excellence, and customer experience.
Own area-level P&L delivery and performance across sales, margin, waste, cost, profitability, service quality, freshness, availability, hygiene, and food safety.
Leadership and Execution
- Lead, coach, and hold Store Managers accountable for area priorities, balanced scorecard targets, and execution standards.
- Translate country and division plans into clear store actions covering commercial, operational, people, and customer priorities.
- Maintain leadership visibility through store visits, performance reviews, and timely follow-up on gaps and risks.
- Build a culture of ownership, compliance, collaboration, and continuous improvement across the area.
Commercial and Store Operations
- Own area P&L delivery, including sales, margin, waste, shrinkage, staff cost, operating expenses, and profitability.
- Ensure stores execute merchandising, promotions, assortment, availability, inventory, and display standards.
- Drive freshness across fresh food and short-life categories through rotation, date-code control, replenishment discipline, and waste reduction.
- Use commercial, stock, margin, shrinkage, and customer data to identify gaps and agree corrective actions.
Requirements
- Bachelor’s degree in Business, Management, Retail Management, or a related field.
- Minimum 8 years of retail experience, including at least 3 years in a senior store, area, or multi-site leadership role.
- Proven experience managing store performance, people leadership, P&L accountability, customer service, and operational standards.
- Build Store Manager capability through clear objectives, regular coaching, feedback, and performance conversations.
- Drive engagement and motivation by ensuring frontliners are listened to, supported, and followed up with action.
- Manage performance improvement plans with clear expectations, documentation, timelines, and close coaching.
What We Offer
- Join a regional market leader focused on creating great moments and experiences.
- Work in a friendly environment with positive collaboration and a future-focused culture.
- Work with more than 45,000 diverse and talented colleagues guided by a leadership model.
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