Arabic Receptionist- Doha
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Key skills for this role
About the Role
Premier Inn Hotels seeks an Arabic-speaking Receptionist in Doha to welcome guests, manage check-in/out, and provide exceptional customer service. Requires 1+ year hotel front office experience, Opera PMS knowledge, and Arabic fluency.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards
- Answer guest related queries and provide information for promotions, room prices, activities and events
- Ensure payments are made according to cash handling procedures and process accurately all reservations and cancellations
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Understand online guest feedback and explore options for improvement
- Carry out general office duties, including correspondence, emails and filing
- Maintain appropriate stock of supplies and reception stationeries
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
- Ensure safety of all guests in line with safety procedures and guidelines
Requirements
- Minimum of one year experience as Hotel Receptionist in Front Office department of a hotel
- Knowledge of Opera (PMS)
- Arabic Language speaking, writing and reading
- Customer oriented approach
- Excellent communication skills
- Strong attention to details
- Flexible, agile and able to work under pressure
- Ability to work both independently and in a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service to our guests
Full Job Posting
About Us
- Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar.
- Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Whitbread PLC.
- Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future.
Main Responsibilities Include
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
- Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long term relationships.
- Drive online name mentions and promote customer feedback.
- Understand the online guest’s feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries.
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
- Ensure safety of all guest in line with the safety procedures and guideline.
Requirements
- Customer oriented approach.
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
- Have minimum of one year experience as Hotel Receptionist in Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic Language speaking, writing and reading.
Benefits
- We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
- We have many examples of how those that work with us have grown and developed their career throughout our company.
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