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Arabic Receptionist - Abu Dhabi International Airport

Premier Inn Hotels - Middle East
Dubai, UAE
Full Time
Entry
Onsite
6 days ago
Customer ServiceCommunicationAttention to DetailOpera PMSArabicData Entry
Free

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Customer ServiceCommunicationAttention to Detail
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About Us

  • Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar.
  • Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Whitbread PLC.

Main Responsibilities

  • Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
  • Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area.
  • Ensure payments are made according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations.
  • Identify corporate leads and build long term relationships.
  • Drive online name mentions and promote customer feedback.
  • Understand the online guest’s feedback and explore options for improvement.
  • Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area.
  • Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
  • Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

  • Customer oriented approach.
  • Excellent communication skills.
  • Strong attention to details.
  • Flexible, agile and able to work under pressure.
  • Ability to work both independently and in a team.
  • Proactive and excellent organizational skills.
  • Ability to provide exceptional customer service to our guests.

You must have / be

  • Have minimum of one year experience as Hotel Receptionist in Front Office department of a hotel.
  • Knowledge of Opera (PMS).
  • Arabic Language speaking, writing and reading.

Benefits

  • We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

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