Receptionist - Abu Dhabi International Airport
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Key skills for this role
About the Role
Premier Inn Hotels is looking for a Hotel Receptionist for its Abu Dhabi International Airport location. The role involves greeting guests, managing check-in/check-out, handling payments, and providing exceptional customer service.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards
- Answer guest related queries and provide information for promotions, room prices, activities and events
- Ensure payments are made according to cash handling procedures and process accurately all reservations and cancellations
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Understand online guest feedback and explore options for improvement
- Carry out general office duties, including correspondence, emails and filing
- Maintain appropriate stock of supplies and reception stationeries
- Effectively communicate with all departments on guest requests and complaints
- Ensure safety of all guests in line with safety procedures
Requirements
- Minimum one year experience as Hotel Receptionist in Front Office department of a hotel
- Knowledge of Opera (PMS)
- Arabic Language speaking, writing and reading
- Customer oriented approach
- Excellent communication skills
- Strong attention to details
- Flexible, agile and able to work under pressure
- Ability to work both independently and in a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service
Full Job Posting
About Us
- Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar.
- Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Whitbread PLC.
- Currently have 11 hotels in the Middle East with an exciting pipeline of new hotels.
Main Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards
- Answer guest related queries and provide information for promotions, room prices, activities and events
- Ensure payments are made according to cash handling procedures and process accurately all reservations and cancellations
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Understand online guest feedback and explore options for improvement
- Carry out general office duties, including correspondence, emails and filing
- Maintain appropriate stock of supplies and reception stationeries
- Effectively communicate with all departments on guest requests and complaints
- Ensure safety of all guests in line with safety procedures
Requirements
- Customer oriented approach
- Excellent communication skills
- Strong attention to details
- Flexible, agile and able to work under pressure
- Ability to work both independently and in a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service
- Minimum one year experience as Hotel Receptionist in Front Office department of a hotel
- Knowledge of Opera (PMS)
- Arabic Language speaking, writing and reading
Benefits
- Competitive salary package
- Accommodation
- Transportation
- Medical insurance including dental
- Air tickets
- Work life balance hours
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