Application Support Engineer

Role Overview

Key Responsibilities

• Provide technical support for business applications, platforms, and related services.
• Investigate, diagnose, and resolve application incidents and technical problems.
• Analyze logs, system behavior, and error information to identify root causes.
• Monitor application availability, performance, and operational health.
• Coordinate with development, infrastructure, database, and third-party support teams.
• Manage escalated incidents through resolution.
• Support releases, configuration changes, testing, and production deployments.
• Maintain incident records, technical documentation, and troubleshooting procedures.
• Identify recurring issues and recommend preventive or long-term solutions.
• Contribute to application stability, automation, service improvements, and operational efficiency.

Requirements

• Bachelor’s degree or equivalent qualification in IT, computer science, engineering, or a related field is preferred.
• Three or more years of relevant application support, systems engineering, technical support, or IT operations experience is preferred.
• Strong understanding of application troubleshooting, incident management, and system monitoring.
• Knowledge of databases, APIs, integrations, networking fundamentals, and software environments.
• Familiarity with logs, error analysis, service monitoring, and technical diagnostics.
• Proficiency in documenting incidents, solutions, and operational procedures.
• Strong analytical, problem-solving, communication, prioritization, organizational, and adaptability skills.
• Ability to work independently in a remote environment.

What We Offer

• Flexible part-time hours within a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to strengthen application engineering and technical support expertise.
• Exposure to modern applications, integrations, cloud environments, and international teams.
• Opportunities to contribute to reliability, automation, and technology improvement initiatives.
• A collaborative engineering culture focused on innovation, ownership, service quality, and continuous learning.