Application Production Support

Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Application Production Support Position: Application Production Support Experience: 5 - 7 Years Category: IT Infrastructure Main location: Chennai . Mumbai Position ID: J0326-1970 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: Direct Responsibilities • Analyse and support IT Business teams to understand their needs and define the appropriate technical architecture for each application, ensuring full alignment with Group standards and norms. • Provision and deliver application environments and infrastructure components, guaranteeing secure, compliant, and production ready setups across all lifecycle stages. • Automate deployment processes using tools such as Ansible, XL Release, and Argo CD to speed up delivery, reduce manual tasks, and enhance reliability. • Create or update application environments using Terraform, ROKS, Linux, and WebSphere (WAS) to maintain consistency, scalability, and compliance with production requirements. • Perform all technical actions required for application installation, configuration, upgrades, and operational validation. • Implement monitoring, alerting, and operational procedures for each environment to ensure service availability and adherence to production SLAs. • Diagnose and resolve incidents using advanced observability tools such as Dynatrace, Elasticsearch, and Kibana, ensuring rapid recovery and long term system stability. • Identify and propose optimisation and industrialisation initiatives to improve performance, enhance efficiency, and strengthen the overall reliability of production services. • Application deployment and continuous delivery automation • Daily production health checks (morning/evening) • Supervision of application and infrastructure components • Obsolescence and vulnerability management • Incident management (analysis, coordination, communication, corrective actions, and PIRs) • Problem management and root-cause analysis • Change management (review, validation, implementation, communication) • Capacity planning • Decommissioning of legacy components • Maintenance of operational documentation and referentials • Team knowledge sharing and upskilling Contributing Responsibilities • Promote standard architectures, tools, and Group products • Support the backlog with production requirements • Challenge and coordinate stakeholders to meet deadlines • Share production best practices across communities • Support development teams to secure and accelerate delivery Technical & Behavioral Competencies The role requires a solid technical foundation combined with strong collaboration and operational excellence. Key competencies include: Cloud & Infrastructure Skills • Technical skills - Advanced o Proficiency in Cloud Computing technologies, including Kubernetes, Docker, Helm, OpenShift, and Terraform. o Strong understanding of Linux and Windows operating systems. • Technical skills - Basics o General knowledge of IT infrastructure, network protocols, and database management. o Network & Security: Illumio, certificate management, flow management, load balancer, VIP DevOps & Automation • Technical skills - Advanced o Hands on experience with CI/CD pipelines and automation tools such as Ansible, Jenkins, Git, XL Release, and ArgoCD. • Technical skills - Basics o Ability to industrialize and automate workflows to enhance efficiency and reliability. Monitoring & Observability • Technical skills - Advanced o Experience with modern monitoring and logging solutions, including Dynatrace, ELK stack, Sysdig • Technical skills - Basics o Capability to analyze, troubleshoot, and resolve complex incidents through observability tools. • IT Service Management / Technical skills - Advanced o Strong knowledge of ITIL practices, particularly in managing Incidents, Problems, and Changes. (Service Now) • Middleware & Scheduler Expertise / Technical skills - Basics o Familiarity with middleware components such as WebSphere, CFT, MQSeries, and Kafka. o Knowledge of the operation of a scheduler (Autosys, Airflow…) Ways of Working & Soft Skills • Comfortable working in Agile environments and contributing to continuous delivery cycles. • Strong communication skills, with a good command of spoken and written English. • Collaborative mindset with a strong “one team” spirit. Operational Requirements • Comfortable working within the service coverage window (08:00–18:00 – Paris Time) and able to support off hours or weekend interventions when required. Specific Qualifications: Skills Referential (Required knowledge, skills and abilities) Technical Skills: o Linux and Windows operating systems o Kubernetes, Docker, Helm, OpenShift, and Terraform. o Ansible, Jenkins, Git, XL Release, and ArgoCD. o Dynatrace, ELK stack, Sysdig o ITIL practices o WebSphere, CFT, MQSeries, and Kafka o Autosys o IT infrastructure, network protocols, and database management o Network & Security: Illumio, certificate management, flow management, load balancer, VIP Behavioral Skills: • Confident and Vocal • Autonomous and proactive communication skills • Ability to collaborate / Teamwork • Ability to deliver / Results driven • Ability to share / pass on knowledge Education Level: Bachelor Degree or equivalent Location: Chennai/Mumbai CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world