Application Production Support

Application Production Support Position Description Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Application Production Support Position: Specialist Software Engineer – Production Support Experience: 4 to 5 Yrs Category: IT Infrastructure Main location: Bangalore/Chennai Position ID: J0426-1848 Employment Type: Full Time Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience. Key Responsibilities: Skill- Informatica, Dev OPS, SQL & Problem solving skills • Support for People, SGDIR and IGG applications. • Ensure smooth operations. • Incident and problem management aligned with ITIL processes • Monitoring and troubleshooting of the tickets using excel and sql queries • Informatica and Dev Ops knowledge required for the debugging and fixing minor issues. • Support for People, SGDIR and IGG applications • Ensure smooth operations. • Incident and problem management aligned with ITIL processes • Monitoring and troubleshooting of the tickets using excel and sql queries • Informatica and Dev Ops knowledge required for the debugging and fixing minor issues. • Usage of UNITY properly for Incident, Request and Problem Tracking. • Ability to multitask between various operational activities, along with contributing to needs of the organization. • Timely Identification and communication of any unresolved issues/gaps/Risks to Lead/Manager with suggestive solutions. • Effective redesign jobs if required to reduce failures on recurring issues. • Support and solve problems in Homologation and production environment. Identify root causes for higher issues. Primary Responsibilities: • Support for People, SGDIR and IGG applications • Ensure smooth operations. • Incident and problem management aligned with ITIL processes • Monitoring and troubleshooting of the tickets using excel and sql queries • Informatica and Dev Ops knowledge required for the debugging and fixing minor issues. Skill Set Required: • Strong understanding of ITIL processes • Proficiency in Informatica • Experience with Dev Ops • SQL expertise • Hands-on with Excel and Macros. Profile Required: ACE can help you write this job description (go/ACE) Require 3-7 years relevant experience on application support (L2 Support).