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Application Engineer

Dautom
Dubai, UAE
Fulltime
Mid-Senior
1 months ago
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Free

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Role Purpose

Ensure stable, secure, and high‑performing banking applications through monitoring, maintenance, development support, and vendor management.

Contribute to new product launches by coordinating with vendors and business teams while adhering to SDLC, change management, and InfoSec requirements.

s1. Application Monitoring & Maintenanc

  • eProvide L2/L3 application support in coordination with vendors
  • .Ensure smooth front‑end and back‑end functionality
  • .Implement BAU and emergency changes per Change Management procedures
  • .Track performance metrics, document processes, and manage software upgrades/licensing
  • .Apply InfoSec and regulatory controls; ensure timely security patching
  • .Deploy monitoring tools to track application health and performance

.2. Application Performance Improvemen

  • tAnalyze application behavior and recommend enhancements
  • .Work with vendors and business teams to optimize performance
  • .Identify root causes of incidents and ensure timely closure within SLAs
  • .Develop test plans and lead performance testing and fixes
  • .3.
  • Application Development for New Product Launche
  • sCoordinate with vendors on new application development based on business requirements
  • .Work with Business, Product, and Risk teams to define technical needs
  • .Ensure CRs follow Change Management and SDLC processes
  • .Support development, testing, and deployment activities

.4. Application Vendor Managemen

  • tManage vendor relationships, scope services, and review deliverables
  • .Support vendor performance evaluations and SLA adherence
  • .Key KPI
  • sHigh application uptime and performance metrics
  • .Compliance with change management and incident management procedures
  • .SLA adherence and effective vendor performance
  • .On‑time, on‑budget delivery of new developments
  • .Reduction in application errors and faster incident closure
  • .

Role Requiremen

  • tsBachelor’s degree in Computer Science, IT, Software Engineering, or related fiel
  • d.4–6 years of experience in Application Engineerin
  • g.Strong collaboration and communication skill
  • s.Advanced knowledge of front‑end and back‑end programming (C++, JavaScript, Python, Ruby
  • ).Skilled in code migration, configuration documentation, and performance monitorin
  • g.Strong troubleshooting and root‑cause analysis capabilit
  • y.Ability to multitask, manage deadlines, and adapt to innovatio
  • n.

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