Appliance Service Technician (Gilbert/Chandler/Mesa/Queen Creek, AZ)

As a Bodewell Appliance Care Technician, your responsibilities will include:

Diagnosing and completing in-home repairs on GE Appliances' major appliances

Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.

Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience

Operating an assigned Bodewell service van to customer locations

Accurately documenting repairs, routes, and work activities

Participating in training sessions, meetings, and events to maintain industry expertise

Managing inventory and maintenance of your service vehicle

Delivering high-quality service and maintaining strong customer satisfaction

Following all safety protocols to protect yourself and others

Minimum Qualifications:

HS Diploma or General Education Degree (GED)

1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance

Ability/experience diagnosing and repairing major appliances

Excellent customer service and communication skills with a responsive, professional approach.

Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams.

Ability to work a flexible schedule with some Saturdays as needed

Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.

Must have or be willing to obtain CFC Certification within 6 months.

Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values

Self-directed and solid team player

Ability to deescalate situations and rebuild customer confidence in our products

Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:

Ability to step up, into, and out of a van and sit for extended periods of time

Ability to handle/work with parts/equipment which may be hot, cold, and/or wet

Ability to use often powered hand tools and occasional use of vibratory tools/equipment

Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications:

6 plus months of experience with Refrigeration repair

Experience using Salesforce or similar customer relationship management (CRM) systems.

CFC Certified

Certification in appliance repair or associate’s degree preferred

Read and interpret wiring diagrams, schematics and other service information.

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com