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Analyst, IT Business - Information Technologies

University of Calgary
Calgary, CAN
Full Time
Mid
Yesterday
Requirements GatheringBusiness Process ModelingMicrosoft VisioMicrosoft ProjectJIRAServiceNow
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Description

  • The Information Technologies is currently seeking a Full time Limited Term Analyst, IT Business for approximately 12 months.
  • Reporting to the Lead, Business Analyst, Architecture and Solutions, the incumbent IT Business Analyst will join an active team of Architects and Business Analysts within IT.

Summary of Key Responsibilities

  • Documenting business cases and high level estimates of business opportunities/ideas for proposed technology projects.
  • Model the current state as a base set of capabilities, processes, key policies, systems, data, and enabling organizational structure.
  • Meet with decision makers, systems owners, and end users to define business, financial, operations requirements, and systems goals.
  • Participate in or facilitate business capability modelling and road mapping exercises.
  • Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
  • Prototype new processes/procedures for the purpose of enhancing business processes, operations, and information process flow.
  • Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
  • Perform cost benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.
  • Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure taking actions.
  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
  • Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
  • Contribute to the continuous improvement of business analysis governance and framework.

Operational Management

  • Develop, standardize, and maintain new or improved processes based on findings and analysis.
  • Communicate process changes, enhancements, and modifications verbally or through written documentation to management, peers, staff, and other employees so that issues and solutions are understood.
  • Create process models, specifications, diagrams, and charts to provide direction to IT service owners.
  • Develop budgets and timeframes for process changes in order to support faculty/unit objectives.
  • Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
  • Coordinate and perform in depth tests, including end user reviews, for modified and new processes, and other post implementation support.
  • Lead small to medium sized initiatives by coordinating all activities and resources, performing analysis and process design, liaison with the technical team, lead the rollout and perform all necessary communication and training activities.
  • Assist in incident resolution as required by coordinating all activities and resources, performing analysis and liaison with the technical team.
  • Provide guidance and/or instruction to junior staff members.
  • Communicate and provide feedback to the product development and sustainment teams to ensure efficient and effective delivery and overall satisfaction of IT products and services.
  • Develop communication and ensure that it occurs regularly between IT and Faculty/Business Unit(s) to resolve issues, priorities, and expectations.
  • Actively listen, re frame, influence and persuade.

Qualifications / Requirements

  • Requirements Gathering: Expertise in eliciting, documenting, and managing business and technical requirements.
  • Writing: Ability to create clear and detailed documentation, including business requirements documents (BRDs), functional specifications, and user stories.
  • Experience in IT Projects: Demonstrated experience working on IT projects, particularly within the higher education or research sector.
  • Facilitation Skills: Knowledge and experience conducting various forms of meetings such as workshops, focus groups and interviews; and familiarity with a number of facilitation techniques.
  • Conducting Surveys: Experience with methodologies writing surveys and experience with survey tools such as Qualtrics.
  • Diagramming: Familiarity with various diagramming methodologies (e.g., BPM, data flow diagrams, UML) and experience using Visio.
  • Project Management Methodology and Tools: Able to manage small initiatives. Proficiency in project management and ticketing software (e.g., Microsoft Project, JIRA, and ServiceNow) is an asset.
  • Business Process Improvement: Experience analyzing and improving business processes to enhance efficiency and effectiveness.
  • Procurement Support: Experience supporting in formal procurement processes such as RFIs, RFPs and RFQs.
  • Quality Assurance: Ability to develop test plans, test scripts, manage user acceptance testing and defect tracking.
  • Data Analysis and Modeling: Proficiency in data analysis tools (e.g., Excel, PowerBI, SQL) and techniques for data modeling.
  • Software Development Lifecycle (SDLC): Understanding of SDLC processes and methodologies, including Agile, Scrum, and Waterfall.

Analytical Skills

  • Estimation and Budgeting: The ability to perform estimating, budgeting, and financial impacts of IT initiatives.
  • Problem Solving: Strong analytical and problem solving skills to identify issues and develop solutions.
  • Critical Thinking: Ability to think critically and evaluate multiple solutions to business problems.
  • Data Interpretation: Skills in interpreting data trends and making data driven decisions.

Interpersonal and Communication Skills

  • Stakeholder Management: Experience working with various stakeholders, including faculty, administrators, IT staff, and external vendors.
  • Communication: Excellent verbal and written communication skills to convey technical information to non technical audiences. Ability to communicate with all levels of the organization.
  • Ability to translate between technical, business, and academic language.
  • Collaboration: Ability to work collaboratively in cross functional teams.

Education and Certifications

  • Educational Background: A bachelor's degree in a related field such as Information Technology, Computer Science, Business Administration, or a related discipline. A master's degree is a plus.
  • Certifications: Relevant certifications such as Certified Business Analysis Professional (CBAP), project management, business process engineering, architecture, cyber security, and other IT related certifications are an asset.

Other Desirable Attributes

  • Adaptability: Ability to adapt to rapidly changing environments and manage multiple priorities.
  • Attention to Detail: High level of attention to detail and accuracy.
  • Continuous Learning: Commitment to continuous professional development and staying current with industry trends.

Application Deadline

  • July 15, 2026

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