Analyst II Business Process Transactions
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Key skills for this role
About the Role
DXC Technology is seeking an Analyst II for Business Process Transactions to provide customer support, manage processes, resolve problems, and ensure operational efficiency. The role requires a bachelor's degree in computer science or IT, strong computer skills, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Opening and tracking customer service tickets
- Follow ups with customers to ensure inquiries are resolved within agreed time frames
- Ensuring no external requests are missed
- Handling all inquiries and requests with professionalism
- Acting upon client requests following established processes
- Managing the ownership of jobs across services and departments
- Assisting with the onboarding of new banks, billers, and suppliers
- Identifying, evaluating, and prioritizing customer problems
- Analyzing reports for investigation purposes
- Writing detailed analysis and solutions for different cases
- Providing external customers with internal investigation updates
- Ensuring smooth delivery of daily business tasks and operations
Requirements
- Bachelor’s degree in computer science or IT or equivalents
- IT diploma (0 1 years of experience)
- Strong computer skills (MS Office)
- Good writing communication skills
- Problem solving and troubleshooting abilities
- Ability to work in a team and under pressure
- Fluent in English and Arabic (both written and spoken)
- Customer focus and follow up skills
- Basic technical issue diagnosis and analysis skills
Full Job Posting
Responsibilities
- Opening and tracking customer service tickets.
- Follow ups with customers to ensure inquiries are resolved within agreed time frames.
- Ensuring no external requests are missed.
- Handling all inquiries and requests with professionalism.
- Acting upon client requests following established processes.
- Managing the ownership of jobs across services and departments.
- Assisting with the onboarding of new banks, billers, and suppliers.
- Identifying, evaluating, and prioritizing customer problems.
- Analyzing reports for investigation purposes.
- Writing detailed analysis and solutions for different cases.
- Providing external customers with internal investigation updates.
- Ensuring smooth delivery of daily business tasks and operations.
Requirements
- Bachelor’s degree in computer science or IT or equivalents.
- IT diploma (0 1 years of experience).
- Strong computer skills (MS Office).
- Good writing communication skills.
- Problem solving and troubleshooting abilities.
- Ability to work in a team and under pressure.
- Fluent in English and Arabic (both written and spoken).
- Customer focus and follow up skills.
- Basic technical issue diagnosis and analysis skills.
- The role requires a proactive and detail oriented approach to customer service, with a focus on timely problem resolution and operational efficiency.
- Effective communication, both with clients and internal teams, is essential.
- The ability to manage multiple tasks and maintain service quality under pressure is crucial.
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