Analyst II Business Process Transactions
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Key skills for this role
About the Role
DXC Technology is seeking an Analyst II for Business Process Transactions to support customer service, process management, and operational efficiency. The role involves opening and tracking service tickets, managing client requests, and ensuring SLA compliance.
Key Skills for This Role
Responsibilities
- Open and track customer service tickets
- Follow up with customers to ensure inquiries are resolved within agreed time frames
- Act upon client requests following established processes
- Manage ownership of jobs across services and departments
- Assist with onboarding of new banks, billers, and suppliers
- Identify, evaluate, and prioritize customer problems
- Analyze reports for investigation purposes
- Write detailed analysis and solutions for different cases
- Provide external customers with internal investigation updates
- Ensure smooth delivery of daily business tasks and operations
- Highlight and resolve operational issues
- Maintain data for client requests and manage records
Requirements
- Bachelor's degree in computer science or IT, or IT diploma with 0 1 years of experience
- Strong computer skills (MS Office)
- Good writing communication skills
- Problem solving and troubleshooting abilities
- Ability to work in a team and under pressure
- Fluent in English and Arabic (both written and spoken)
- Customer focus and follow up skills
- Basic technical issue diagnosis and analysis skills
Full Job Posting
Responsibilities
- Opening and tracking customer service tickets.
- Follow ups with customers to ensure inquiries are resolved within agreed time frames.
- Ensuring no external requests are missed.
- Handling all inquiries and requests with professionalism.
- Acting upon client requests following established processes.
- Managing the ownership of jobs across services and departments.
- Assisting with the onboarding of new banks, billers, and suppliers.
- Identifying, evaluating, and prioritizing customer problems.
- Analyzing reports for investigation purposes.
- Writing detailed analysis and solutions for different cases.
- Providing external customers with internal investigation updates.
- Ensuring smooth delivery of daily business tasks and operations.
Requirements
- Bachelor’s degree in computer science or IT or equivalents.
- IT diploma (0 1 years of experience).
- Strong computer skills (MS Office).
- Good writing communication skills.
- Problem solving and troubleshooting abilities.
- Ability to work in a team and under pressure.
- Fluent in English and Arabic (both written and spoken).
- Customer focus and follow up skills.
- Basic technical issue diagnosis and analysis skills.
- Proactive and detail oriented approach to customer service.
- Effective communication with clients and internal teams.
- Ability to manage multiple tasks and maintain service quality under pressure.
Work Model
- Prioritizes in person collaboration while offering flexibility.
Recruitment Fraud Notice
- DXC does not make offers of employment via social media networks.
- DXC never asks for any money or payments from applicants.
- More information on employment scams is available.
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