Amenity Attendant

As an Amenity Attendant, you will use your strong interpersonal and decision making skills to ensure citizens enjoy our Aquatic Facilities in a safe manner.

You will succeed in this position if you can perform all tasks in a respectful, inclusive and service-minded way.

What will you do?

• Greet patrons in a friendly and respectful way
• Ensure appropriate behaviour and use of all equipment, such as slides and diving boards
• Ensure the safety of all patrons using facility amenities
• Ensure patrons are obeying rules and general facility guidelines
• Assist lifeguards in crowd control and marking arms
• Assist lifeguards with opening and closing of the amenities
• Control the movement of patrons in and out of the pavilions/dressing rooms
• Clean touch points as required
• Maintain statistics and administrative tasks including timesheets
• Act as a customer service representative on site
• Assist staff in emergency response as directed
• Perform other related duties as required
• Minimum 14 years of age; 15 years and older may be required depending on the facility

• Experience working in a swimming pool environment and/or in a customer service role serving the public
• Ability to communicate in a second language
• Lifesaving Society Bronze Medallion and/or Bronze Cross

• Excellent customer service and interpersonal skills, and the ability to handle difficult situations
• Ability to perform the sustained and repetitive tasks related to the role, such as being upright for long periods of time
• Ability to effectively communicate and provide direction to facility users
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion