Aircraft Dispatcher

Purpose

Accountabilities

• Being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
• Manage the flight departure process, by leading EY and 3rd party agent teams with a positive can do' attitude that inspires those around them whilst pre-empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
• Accountable for operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight load planning in order that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• effective tactical decision making.
• Allocate delay codes and timings for any off schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
• Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
• Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.

Education & Experience

• Educated to secondary school level (High School) or other Diplomas completed
• Minimum of 3 years of experience in a customer service role, in aircraft dispatch or previous experience in Load Control, as a Ramp Agent, or Airline Operations role or a related role within the aviation industry.

About Etihad Airways

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