AI Solutions Architect

The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain, we’ve spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Solutions Architect who can turn that technology into transformative implementations that solve real business problems.

Join us at the intersection of AI and enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn’t just implementation work—you’re helping shape how the world’s largest organizations harness AI to serve their customers. If you want to be at the forefront of the AI knowledge revolution, building solutions that matter for brands that define industries, this is your moment.

Architect AI-powered knowledge solutions based on the eGain AI Knowledge Method

Integrate eGain AI Knowledge Hub with other systems in the enterprise

Lead technical workshops and discovery sessions with customer stakeholders

Bachelor’s degree in Computer Science or a related field from a top-tier university

3 to 5 years as a Solutions Architect implementing enterprise solutions for large organizations

Proven experience deploying and optimizing AI applications in production enterprise environments

The ability to lead technical workshops, translate business requirements into architecture, and earn trust from both IT teams and business stakeholders