gem
AI Deployment Director
Senpilot
Toronto, CAN
Full-time
Senior
Hybrid
CAD 140000-190000 yearly / year
Discovered 3 weeks ago
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- Own the relationship and outcomes for a portfolio of utility clients, guiding them from onboarding through long-term adoption of Senpilot's AI agents.
- Lead technical activation: configure workflows, validate data integrations, and troubleshoot issues directly alongside client engineering and operations teams.
- Embed on-site during high-stakes windows, such as a go-live week or major workflow rollout, working hands-on with the client's team to resolve blockers in real time, accelerate adoption, and strengthen the relationship in person.
- Train and enable end users, from field engineers to compliance teams, translating Senpilot's capabilities into concrete workflow changes.
- Build and scale the playbooks, documentation, and self-serve resources behind your portfolio, so high-touch moments don't come at the expense of coverage across your accounts.
- Monitor adoption, usage, and account health through data and direct client feedback, proactively flagging and resolving risk before it becomes churn.
- Serve as the technical bridge between clients and Senpilot's product and engineering teams, surfacing integration gaps and feedback that shape the roadmap.
- Turn utility stakeholders into internal champions for Senpilot.
- Experience in management consulting, venture, technical customer success, or generalist roles at a high-growth, tech-forward organization.
- Strong communication and strategic planning, including ability to project manage configurations, build trust quickly, and rally a room of executives or users around a vision
- Willingness to travel for on-site client engagements.
- Comfort operating in a regulated industry like utilities or energy, or genuine excitement to learn it fast.
- Strong customer instinct and empathy, including ability to talk to users, uncover their pain points and help solve them
- Track record of moving from problem to shipped implementation in ambiguous environments, with comfort in ramping up on technical detail and prioritizing ruthlessly
- Strong data analytics instincts: our product is built on ingesting and working with customer data, and your fluency with that data is how you build credibility with customers.
- Competitive Compensation: The estimated base salary range for this role in Canada is $140,000 CAD - $190,000 CAD with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
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