AI And Experience Orchestration Director
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Genesys is seeking an AI and Experience Orchestration Director to lead strategic engagements and accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
Key Skills for This Role
Responsibilities
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- Ad hoc duties as required by management
Requirements
- Strong subject matter expertise in AI, pre sales, and customer experience technology
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities
Full Job Posting
Job Summary
- The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
- This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.
Key Responsibilities
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- Ad hoc duties as required by management
Minimum experience
- Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Desirable Skills
- Experience selling leading AI solutions for customer experience or contact centre transformation
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Restaurant General Manager
Dubai, UAE
Hilton is seeking a Restaurant General Manager to lead daily operations for a hotel dining outlet, deliver exceptional guest experiences, inspire the team, drive revenue growth, and uphold regulatory standards. Requires
Senior Institutional Sales - MENA
Dubai, UAE
Saxo Bank is seeking a Senior Institutional Sales professional to originate new institutional partnerships in the MENA region, focusing on banks, external asset managers, and IFAs. The role requires 5-8 years of solution
Senior HR Generalist
Dubai, UAE
KBR is seeking an experienced Senior HR Generalist for their Dubai office to manage HR operations, compensation, benefits, talent acquisition, and employee relations. The role requires 12+ years of experience with strong
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
TALENTMATE is seeking an Internship - Business Planning and Analysis Coordinator to support two Area Managers for local markets at Hermès Perfume and Beauty in Dubai. Responsibilities include monitoring business plans, m
Technical HSE Specialist
Abu Dhabi, UAE
Worley is seeking a Technical HSE Specialist for a mega Oil & Gas project in Abu Dhabi. The role requires 15+ years of experience in Loss Prevention Engineering, ADNOC project experience, and offshore project experience.
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Zutari seeks an experienced Resident Engineer for major infrastructure works in Dubai. The role requires strong bridge and road infrastructure experience, RTA approval, and the ability to lead site supervision. Ideal can
Construction Supervisor-Mechanical
Abu Dhabi, UAE
Worley seeks a Construction Supervisor - Mechanical for a project in Abu Dhabi. The role involves supervising mechanical construction activities, coordinating with EPC contractors, and ensuring compliance with safety and
Build And Release Engineer
Dubai, UAE
TALENTMATE is recruiting a Build and Release Engineer for a client to oversee build and deployment processes. The role involves setting up build tools, implementing continuous integration, and managing deployment pipelin
Restaurant General Manager
Dubai, UAE
Senior Institutional Sales - MENA
Dubai, UAE
Senior HR Generalist
Dubai, UAE
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
Technical HSE Specialist
Abu Dhabi, UAE
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Construction Supervisor-Mechanical
Abu Dhabi, UAE
Build And Release Engineer
Dubai, UAE