Agent-Spa Desk
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Spa Desk Agent to schedule spa/salon services, handle reservations, and provide exceptional guest service. The role requires less than 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services and answer questions about available services
- Update reservations/cancellations list throughout the day and inform providers of last minute changes
- Check in guests for appointments and provide general spa orientation upon arrival
- Promote and sell spa/salon services
- Process guest payments and obtain payment authorization as needed
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
- Notify Engineering of maintenance and repair needs
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services and answer questions about available services
- Update reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues
- Check in guests for appointments and provide general spa orientation upon arrival
- Promote and sell spa/salon services
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure
- Process guest payments for spa/salon services and obtain payment authorization as needed
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
- Notify Engineering of maintenance and repair needs
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: Less than 1 year related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Additional Information
- Job Number: 26085766
- Job Category: Spa
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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