Agent, Restaurant Reservations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Atlantis, The Palm seeks a Restaurant Reservations Agent to handle guest calls, take orders, answer inquiries, and provide information about Atlantis Dubai products and services. Requires previous call center or front office experience, computer literacy, and fluency in English.
Key Skills for This Role
Responsibilities
- Be a continuous source of information to help and assist all guests in their needs
- Reply to all incoming correspondence promptly
- Assist in preparing reports and supporting the team
- Respond to incoming calls from customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services
Requirements
- Previous experience in a call center, or prior work history in front office, guest relations, club lounge, hotel reservations, or similar environment
- Impeccable personal presentation
- Patient when dealing with guests
- Maintain a positive attitude at all times
- Pay attention to details
- Passionate about customer service
- Computer literacy and Opera systems are imperative
- Fluency in English is a must
Full Job Posting
Company Overview
- A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
- The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea.
- Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities.
About The Role
- As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly.
- You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
About You
- It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment.
- Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service.
- Computer literacy and Opera systems are imperative, and fluency in English is a must.
- Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
Benefits
- We offer a competitive, tax free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.
- These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
- With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world class training, career mobility, and internal growth opportunities across the Kerzner portfolio.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Atlantis Resorts
Future Opportunities - Facilities - Atlantis The Royal
Dubai, UAE
Atlantis The Royal is seeking experienced facilities candidates for future full-time opportunities in roles such as Technician, Team Leader, or Assistant Manager. The ideal candidate has at least 1-2 years of experience
Head Chef
Dubai, UAE
Atlantis Resorts seeks a Head Chef to oversee culinary operations at a Dubai restaurant or kitchen. The role includes menu planning, team leadership, stock management, and ensuring food safety. Candidates need strong cul
Concierge - Atlantis The Royal
Dubai, UAE
Atlantis The Royal is seeking a Concierge to create exceptional guest experiences by providing tailored itineraries, arranging tours and transport, and delivering anticipatory service. Requires strong communication skill
Surveillance Officer, Atlantis The Royal
Dubai, UAE
Atlantis The Royal is hiring a Surveillance Officer to monitor guest and staff activities via CCTV, gather intelligence for investigations, and coordinate emergency response. Requires a SIRA license and at least 3 years
Future Opportunities - Senior Aquarist - Atlantis Dubai
Dubai, UAE
Atlantis Dubai seeks a Senior Aquarist to maintain aquarium exhibits, care for marine animals, conduct educational programs, and mentor junior aquarists. Requires a Bachelor's degree in Biology or related field, 4+ years
Future Opportunities - Scuba Divers - Atlantis Dubai
Dubai, UAE
Atlantis Dubai is seeking Scuba Divers for future full-time opportunities to maintain exhibits, conduct dive training, and deliver guest experiences. Candidates must hold a renewed PADI Dive Master with DSD leader or abo
Future Opportunities - Marine Educator - The Lost World Aquarium
Dubai, UAE
Atlantis Dubai is seeking Marine Educators for future full-time opportunities at The Lost World Aquarium. The role involves engaging guests with marine life education, delivering conservation programming, and maintaining
Tailor, Uniform Room - Atlantis Dubai
Dubai, UAE
Atlantis Dubai is seeking an experienced Tailor for the Uniform Room to conduct fittings, alterations, and repairs for over 6,000 employees and VIP guests. The role requires 5-8 years of tailoring experience, pattern mak
Future Opportunities - Facilities - Atlantis The Royal
Dubai, UAE
Head Chef
Dubai, UAE
Concierge - Atlantis The Royal
Dubai, UAE
Surveillance Officer, Atlantis The Royal
Dubai, UAE
Future Opportunities - Senior Aquarist - Atlantis Dubai
Dubai, UAE
Future Opportunities - Scuba Divers - Atlantis Dubai
Dubai, UAE
Future Opportunities - Marine Educator - The Lost World Aquarium
Dubai, UAE
Tailor, Uniform Room - Atlantis Dubai
Dubai, UAE