Agent, Imperial Club Lounge - Atlantis the Palm
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Key skills for this role
About the Role
Atlantis, The Palm is seeking an Imperial Club Agent to deliver personalized luxury experiences for guests, handling check-in/out, cashiering, and concierge services. The role requires previous experience in a 5-star luxury environment and strong communication skills.
Key Skills for This Role
Responsibilities
- Deliver a seamless and personalized experience for guests from arrival to departure
- Ensure efficient check in and check out processes
- Handle cashiering transactions accurately
- Provide exceptional service through welcome calls, care calls, and concierge assistance
- Anticipate guest needs and resolve requests promptly
Requirements
- Previous experience in a similar role, ideally within a 5 star luxury environment
- Strong communication skills and positive attitude
- Ability to manage multiple tasks while maintaining high standards
- Experience using Opera Cloud is preferred
- Proficiency in Arabic and/or Russian is an advantage
Full Job Posting
About The Role
- As an Imperial Club Agent, you will deliver a seamless and personalized experience for our guests from arrival to departure.
- You will be responsible for ensuring efficient check in and check out processes, handling cashiering transactions accurately, and providing exceptional service through welcome calls, care calls, and concierge assistance.
- Working closely with colleagues across the resort, you will anticipate guest needs, resolve requests promptly, and create memorable experiences that reflect our luxury hospitality standards.
- This role requires strong attention to detail, professionalism, and a genuine passion for delivering outstanding guest service while maintaining the highest standards of operational excellence, security, and cash handling procedures.
About You
- You have previous experience in a similar role, ideally within a 5 star luxury environment.
- You are a confident, energetic, and adaptable team player with a positive attitude and strong communication skills.
- You can effectively manage multiple tasks while maintaining high standards and are comfortable engaging with a diverse range of guests and colleagues at all levels.
- Experience using Opera Cloud is preferred, and proficiency in Arabic and/or Russian would be an advantage.
Benefits
- We offer a competitive, tax free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.
- These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
- With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world class training, career mobility, and internal growth opportunities across the Kerzner portfolio.
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