Agent, Front Office - Atlantis The Royal
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Key skills for this role
About the Role
Atlantis The Royal is seeking a Front Office Agent to provide efficient solutions and services to guests, ensuring smooth check-ins/check-outs and cashiering transactions.
Key Skills for This Role
Responsibilities
- Provide efficient solutions and services to all guests, offering information and attending to special requirements
- Ensure all check ins and check outs run smoothly
- Process cashiering transactions promptly and correctly during day and night
- Offer personalized service by assisting guests with requests throughout their stay
Requirements
- Bachelor’s degree in Hospitality Management or equivalent experience
- Minimum 2 years front office experience in a luxury property as Receptionist, Front Office Agent, or Guest Service Agent
- Familiar with hotel reservations system such as Opera or similar
- Ability to converse in Russian, Arabic, Chinese, French, or German is advantageous
Full Job Posting
About the Role
- Are you a customer service superstar? Do you enjoy working with attention to detail in a fast moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements.
- The priority of this role will be to ensure all check ins and check outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.
About You
- If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property.
- Familiar with hotel reservations system as Opera or similar.
- A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills.
- Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.
Benefits
- Competitive, tax free salary paid in UAE Dirhams (AED)
- Generous food and beverage privileges
- Exclusive discounted rates at all Kerzner properties worldwide
- Comprehensive health insurance (with dental coverage)
- Annual flights home, life insurance, incentive program
- Colleague wellness and social initiatives
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