AFC Support Engineer
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Key skills for this role
About the Role
Indra Group is looking for an AFC Support Engineer to join their technical support team in Jeddah, Saudi Arabia. You will resolve advanced technical issues across software and hardware systems, troubleshoot complex problems, and maintain client relationships.
Key Skills for This Role
Responsibilities
- Resolve advanced technical issues across software and hardware systems
- Troubleshoot and diagnose complex problems efficiently and accurately
- Provide detailed solutions and maintain thorough technical documentation
- Collaborate cross functionally with other departments to ensure timely issue resolution
- Escalate unresolved issues to L3 support or specialized teams when necessary
- Maintain a high level of customer satisfaction through professional, clear communication
Requirements
- Bachelor’s degree in Computer Science or a related field
- Strong proficiency in Java and SQL/database querying
- Experience with HTML, CSS, JavaScript, and frameworks such as Angular.js or Node.js
- Familiarity with Linux and Windows operating systems
- Knowledge of HTTP protocols and XML/XPath
- Fluency in English and Arabic
- Minimum 2 years of relevant experience
Full Job Posting
Join our Technical Support team!
- As a leading company in the defense and technology sector, we are looking to strengthen our team in Saudi Arabia with an AFC Support Engineer.
- You will resolve advanced technical issues, troubleshoot complex software and hardware problems, and maintain strong client relationships.
What will you do?
- Resolve advanced technical issues across software and hardware systems.
- Troubleshoot and diagnose complex problems efficiently and accurately.
- Provide detailed solutions and maintain thorough technical documentation.
- Collaborate cross functionally with other departments to ensure timely issue resolution.
- Escalate unresolved issues to L3 support or specialized teams when necessary.
- Maintain a high level of customer satisfaction through professional, clear communication.
What are we looking for?
- Bachelor’s degree in Computer Science or a related field.
- Strong proficiency in Java and SQL/database querying.
- Experience with HTML, CSS, JavaScript, and frameworks such as Angular.js or Node.js.
- Familiarity with Linux and Windows operating systems.
- Knowledge of HTTP protocols and XML/XPath.
- Fluency in English and Arabic.
- Minimum 2 years of relevant experience.
What we offer
- Stability and Future: Long term projects in a leading Defense company with more than 65,000 professionals.
- International, High Impact Projects: Work in an international environment with impact both nationally and globally.
- Close Knit, Transparent Environment: Direct, fluid communication with managers and colleagues.
- Autonomy and Responsibility: Freedom to organize your work within a role of technical responsibility and growth.
- Career Plan Tailored to You: Designed to drive your professional growth and development.
- Competitive Compensation and flexible compensation plans tailored to your needs.
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