Aerospace Customer Care Specialist - Air Logistics
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Key skills for this role
About the Role
Eram Talent, a leading recruitment consultancy is looking for a detail-oriented and customer-focused Aerospace Customer Care Specialist with strong experience in air logistics o.
Key Skills for This Role
Responsibilities
- Serve as the main point of contact for aerospace customers, managing inquiries, shipments, and service requests
- Coordinate and monitor air freight shipments from origin to destination, ensuring timely and efficient delivery
- Handle end to end shipment processes including booking, documentation, tracking, and reporting
- Ensure compliance with international air freight regulations, customs requirements, and company policies
- Proactively communicate with clients regarding shipment status, delays, and solutions
- Collaborate with internal teams (operations, pricing, and customs) to ensure smooth execution of shipments
- Manage and resolve customer complaints and operational issues promptly and professionally
- Maintain accurate records in internal systems and ensure data integrity
- Support continuous improvement initiatives to enhance service quality and operational efficiency
Requirements
- Experience in aerospace customer care and air logistics operations
- Knowledge of international air freight regulations and customs requirements
- Strong communication and customer service skills
Full Job Posting
Overview
- Eram Talent, a leading recruitment consultancy is looking for a detail oriented and customer focused Aerospace Customer Care Specialist with strong experience in air logistics operations. The ideal candidate will act as the primary point of contact for aerospace clients, ensuring seamless coordinati
Key Responsibilities
- Serve as the main point of contact for aerospace customers, managing inquiries, shipments, and service requests.
- Coordinate and monitor air freight shipments from origin to destination, ensuring timely and efficient delivery.
- Handle end to end shipment processes including booking, documentation, tracking, and reporting.
- Ensure compliance with international air freight regulations, customs requirements, and company policies.
- Proactively communicate with clients regarding shipment status, delays, and solutions.
- Collaborate with internal teams (operations, pricing, and customs) to ensure smooth execution of shipments.
- Manage and resolve customer complaints and operational issues promptly and professionally.
- Maintain accurate records in internal systems and ensure data integrity.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
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