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Key skills for this role
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred.
Minimum of 3+ years of experience in technical support or help desk environments is required; ideally 3 to 5+ years is preferred with some experience in an escalation role.
Strong understanding of SSL/TLS, certificate lifecycle, and server/network 3-5+ years of customer support / help desk experience.
Experience working with large accounts.
Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk.
Technical knowledge/experience/certifications with Microsoft, Cisco, (and / or) within the Security Industry.
Strong knowledge of Linux Apache and Windows operating systems.
Knowledge of Windows networking.
Experience with information security products. (antivirus, spam filter, email encryption, etc.)
Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL http/https.
Strong knowledge of Active Directory.
Applied knowledge troubleshooting server-level issues.
Ability to communicate effectively in English, both verbally and in writing, is required.
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At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.
Private certificate authority and cybersecurity company providing digital certificates and certificate lifecycle management to organizations worldwide.
Visit company websiteJobs and hiring trendsINR 900000-1100000 yearly / year
Full-time
Mid · 3+ years experience
Onsite
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