Administrator - Government Relations (Shift Work)
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Key skills for this role
About the Role
Etihad Airways is hiring an Administrator for Government Relations at Zayed International Airport in Abu Dhabi. The role involves processing transit and emergency visa applications, administrative support, and liaison with government entities.
Key Skills for This Role
Responsibilities
- Process and review administrative documentation, applications and records in accordance with established policies and procedures
- Support the administration of transit visa, emergency visa and related operational processes
- Prepare reports, summaries and documentation required by the business
- Coordinate submissions and follow up activities with government entities and external stakeholders where required
- Respond to routine enquiries from internal and external customers in a professional and timely manner
- Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality
- Use a range of business systems and software applications to manage daily activities and reporting requirements
- Monitor and track applications, documentation and approvals to ensure service standards are met
- Assist with administrative projects and operational initiatives as required
- Support team members in maintaining smooth day to day operations within a shift based environment
Requirements
- UAE National (with Family Book)
- High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required
- Strong communication skills in both Arabic and English
- Strong attention to detail with the ability to manage multiple tasks accurately
- Proficient in Microsoft Office applications and general business systems
- Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays
Full Job Posting
Job Description
- Join Etihad Airways and play a vital role in supporting our Airport Operations team.
- As an Administrator, you will provide administrative and operational support to a fast paced function responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi.
- This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12 hour shifts (2 day shifts, 2 night shifts, followed by 4 days off).
Accountabilities
- Process and review administrative documentation, applications and records in accordance with established policies and procedures.
- Support the administration of transit visa, emergency visa and related operational processes.
- Prepare reports, summaries and documentation required by the business.
- Coordinate submissions and follow up activities with government entities and external stakeholders where required.
- Respond to routine enquiries from internal and external customers in a professional and timely manner.
- Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
- Use a range of business systems and software applications to manage daily activities and reporting requirements.
- Monitor and track applications, documentation and approvals to ensure service standards are met.
- Assist with administrative projects and operational initiatives as required.
- Support team members in maintaining smooth day to day operations within a shift based environment.
Qualifications
- UAE National (with Family Book).
- High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
- Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
- Experience preparing or submitting applications to government entities is preferred.
- Strong communication skills in both Arabic and English.
- Strong attention to detail with the ability to manage multiple tasks accurately.
- Proficient in Microsoft Office applications and general business systems.
- Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
- Experience working in an operational, customer facing or airport environment is advantageous.
Additional Information
- Recruitment Process: 1. All applications reviewed by human recruiter. 2. Shortlisted applicants invited to recorded video interview via HireVue. 3. After review, shortlisted candidates invited to technical interview with hiring manager. 4. Finalists may be invited to follow up interview. 5. All cand
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation.
- Recruitment Fraud Alert: Beware of fraudulent job offers. We will never ask for personal information, bank details, or payment during the recruitment process.
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