Administrative Assistant / Receptionist

Company overview

Reception and customer service

• Greet visitors and customers, help them find suitable services or products, and provide professional customer service.
• Answer and screen phone calls, emails, and enquiries, redirecting them or taking messages as appropriate.
• Explain product features, benefits, and pricing.
• Schedule appointments, maintain front-desk records, and handle feedback and complaints professionally.
• Act as the first point of contact for HR and liaise with internal and external organizations.
• Maintain familiarity with company policies and procedures to provide appropriate responses.

Document and HR administration

• Maintain accurate trackers for incoming and outgoing documents and prevent document misplacement.
• Update the telephone directory monthly and circulate changes.
• Update the probation tracker with onboarding specialists and send deadline communications.

Inventory and purchasing

• Track office IT equipment inventory, including laptops and monitors.
• Maintain induction-pack inventory and notify the onboarding specialist when quantities are low.
• Prepare request forms and purchase orders for HR purchases and procurement activities.
• Ensure timely processing of purchase orders and vendor payments.
• Submit Etisalat bills to Finance and HR team members on time.

Required skills and experience

• One to two years of experience in a receptionist or customer service role is required.
• Excellent communication, interpersonal, and persuasive selling skills are requested.
• The role requires professional attitude, organization, multitasking, teamwork, dependability, motivation, and customer-service orientation.

Compensation

• Pay is AED 1,800 to AED 3,000 per month.

Work arrangement

• Work location is in person in Al Quoz, Dubai, UAE.