Admin Assistant and Front Desk Receptionist

FAJ Group, based in Dubai, UAE, started in 2010 as a small technical services and sales trading house.

Today, we are a dynamic organisation with over four companies operating in two main sectors.

We have experienced significant growth in areas such as trading (including e-commerce), technical services, and various appliances and electronics.

Link: https://www.fajservices.ae/services/air-conditioning-repair/ac-service/

Location: https://maps.app.goo.gl/omc2cVnqJRD1YJCn9

Send CV by WhatsApp: +971 50 609 7717 (Don't Call)

• Greet and assist visitors and customers in finding services/products that meet their needs in a professional and friendly manner.
• Answer phone calls, emails, and direct enquiries to appropriate departments.
• Explain product features, benefits, and pricing.
• Schedule appointments and maintain front desk records
• Handle customer inquiries, feedback, and complaints professionally.
• Support administrative tasks and assist other departments as needed.
• Act as the first point of contact for the HR Department and liaise with people from both internal and external organisations.
• Provide excellent customer service to all visitors and guests.
• Screen telephone calls, enquiries, and requests, redirecting them appropriately and taking adequate messages when required.
• Ensure knowledge and familiarity with company policies and procedures to provide sound and appropriate replies to queries.
• Handle and deal with tasks and situations professionally.
• Ensure all calls and enquiries are managed appropriately, professionally, and directed to the right individuals if necessary.

• Maintain a document tracker and record all incoming and outgoing documentation accurately.
• Manage and regularly update the Telephone Directory and circulate updates monthly.
• Ensure document accuracy and no misplacement of documents.
• Update the probation tracker regularly in coordination with Onboarding Specialists and send email communications on deadlines.

Inventory and Purchases

• Track inventory status reports of office IT equipment such as laptops and monitors.
• Ensure the inventory of induction packs is maintained and updated to the onboarding specialist if quantities are low.
• Prepare RFAs and LPOs for all HR team purchases and procurement activities.
• Ensure timely release and processing of LPOs and vendor payments.
• Submit Etisalat bills to Finance and HR team members in a timely manner.

• Excellent communication, interpersonal and persuasive selling skills.
• Professional appearance and attitude.
• Good organizational and multitasking abilities.
• Ability to work in a team and handle a fast-paced environment.
• Dependable, motivated, and goal-driven.
• Customer service-oriented mindset.
• 1 or 2 years working experience in receptionist or customer service role.

Pay: AED2,000.00 - AED3,200.00 per month